We want to give you the same level of service when you purchase from our website as you would receive in-store. From the initial purchase, our free 10 year guarantee, furniture care guides, through to any updates and delivery of your order.
We understand your furniture is a big investment, which is why we are committed to providing furniture to love and last.
We are so confident in the quality of our furniture that we offer a 10 year structural guarantee on upholstery, beds, dining and storage cabinets as standard. So you can enjoy your new furniture with that extra peace of mind.
How to keep your new furniture at its best...
Of course for that extra peace of mind you can invest in our Staingard’s 5 year protection plan. Staingard’s 5 year cover lets you relax and enjoy your new investment, with fabric cover any spills will be taken care of and if you purchase a leather sofa you will get the additional cover against rips, tears, burns or scratches.
Customer Service Department“The customer must be looked after from the first moment they contact us to their final enjoyment of their furniture. It is only with the highest quality of service that we can ensure a customer will continue to shop with us in the knowledge they will receive quality furniture at a fair price all delivered with exceptional attention to detail”.
If you experience any issues with your furniture that fall under our guarantee, please follow these steps to start the process:
Contact Information
For more information or assistance, please contact our customer service team at:
My wife and I recently bought ...
My wife and I recently bought a bed and dining table and chairs from Doorway to Value, in Chorley. I...
Brilliant sales staff
Brilliant sales staff: they had EXACTLY the right balance between being helpful and leaving me to l...
Excellent service as always fr...
Excellent service as always from Doorway to Value. Peter was so helpful, not pushy which you don’t a...
Don’t let the name put you off
This is good quality furniture that is value for money, not budget furniture. I’ve held off writing ...
Ian very helpful
Ian very helpful, in fact the whole team were fab. Love shopping here, great choice and great custom...
It all felt right from the beg...
It all felt right from the beginning - remembering our call the day before. All questions answered a...
Bought quality furniture and g...
Bought quality furniture and good value . The advice and service given by salesman Matt made our vis...
Very helpful staff
Very helpful staff
Great Service
This was our first experience of shopping with Doorway to Value and I must admit the service was sup...
Thank you
Thank you, Jason, for helping us to find exactly what we were looking for in a beautiful relaxed atm...
Great buying experience
Had a great experience at Doorway to Value thanks to David Thompson
Dave Thomson was very helpful ...
Dave Thomson was very helpful on several visits we made to the store. His knowledge helped greatly i...
Excellent service
John Edward’s at doorway to value in Chorley provided an excellent service. Very friendly and nothin...
Shopping experience
We have shopped a great many times and staff always helpful. This visit was for two mattresses and I...
Would definitely recommend
I returned to Doorway to Value to order armchairs matching the sofa we had bought the previous year....
Best sofa shopping experience
Kelly was wonderful. She greeted us from the start but was not pushy when we declined any assistance...
Received great service from Pe...
Received great service from Peter at Doorway to value. They had exactly what I needed and delivery...
Fantastic team at Doorway To V...
Danny at doorway to value offered us excellent customer service recently whilst in store choosing & ...
Total satisfaction
Danny was polite, helpful, knowledgeable and conscientious as we weren’t sure of exactly what we wan...
Great experience
We have been today to order our sofas and dining table. Danny and John were fantastic. Couldn’t have...
Great experience, no pressure.
Great service from Matt Bennet. We had been looking for a sofa corner unit but not been able to find...
Choosing a bed
My wife and I have shopped at Doorway to Value for many years, and have never been disappointed. On ...
Jessie corner sofa
We’ve just ordered a new corner sofa and it was so easy from start to finish. Matt Bennett was our ...
5 Star service
Our recent visit, assisted by Kelly was an absolute breeze. Kelly's friendly manner and attention t...
Mysofa Marty
Great customer service from Steve Corns, who was very patient when I was choosing my sofas. They hav...
We called at Door way to value...
We called at Door way to value and we received excellent customer service and advise from Matt Benni...
Going over and above expeditin...
Matt Bennett was excellent looking after us on our recent visit to the store. When we finally decide...
Very patient and no pressure
This store was recommended by family members and it didn’t disappoint. Matt Bennett was really helpf...
Great experience at this store
Great experience at this store. Peter Williams was great with his knowledge and no pushy sales. He...
